Refund Policy

Last updated: 27 July 2026

30-day returns

You can return your blaster within 30 days of delivery for a refund of the item price. It needs to come back unused, in its original condition, with all parts and packaging included.

How to start a return

Email lriprojects@proton.me with your order number and the reason for the return. We reply within one business day with the return address and instructions. Please wait for those instructions before shipping anything back, otherwise we may not be able to match your parcel to your order.

Who pays return shipping

If the blaster arrived damaged, faulty, or is not what you ordered, we cover the return shipping and send you a prepaid label. If you simply changed your mind, the return shipping is at your cost.

Refunds

Once your return arrives and we have checked it, we issue the refund to your original payment method within five business days. Your bank or card issuer may take a few more days to show it on your statement. Original shipping charges are refunded only when the return is our fault.

Damaged or faulty items

Email lriprojects@proton.me within 14 days of delivery with your order number and a photo of the problem. We will send a replacement or issue a full refund, whichever you prefer. You will not need to ship the faulty unit back in most cases.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, use the return process above.

Late or missing refunds

If five business days have passed since we confirmed your refund and you still cannot see it, check with your bank first, then email lriprojects@proton.me and we will trace it.

Contact

lriprojects@proton.me. Kapow is operated by LRI Projects.